Reach any machine. From anywhere.
Program, diagnose and support PLCs, HMIs and drives on site from your own desk. No site visit, no site VPN, no ports opened on the plant firewall.
Outgoing only
Nothing on the plant network is exposed to the internet.
Access you control
Every session is logged, and removing someone ends their access at once.
No changes to your PLCs
Machines keep their addresses and settings.
From your desk to the machine.
Fit a Prometrics Edge
Fit it on the machine network. It connects out over cellular or the site network.
Sign in
Open Prometrics Connect on your PC and sign in with your account.
Connect
Pick a unit and click Connect. Your software reaches the machines as if you were on site.
A Prometrics Edge on site
The box your engineers connect through. It also reads data from your machines.
About Prometrics Edge →The Prometrics Connect app
On each engineer’s Windows 10 or 11 PC. Sign in with your account and pick a unit.
One encrypted path, open only while you work.
Traffic is encrypted end to end, and the path is open only while an engineer is connected.
For engineers
- One app. No separate VPN client, no config files.
- All your units in one list with live online status.
- Pick a unit; the tunnel comes up by itself.
- Works from the office, at home or on site.
For administrators
- Add your own users, units and computers.
- Team roles with access set per unit.
- Activity log per unit, and an end-session button.
- Removing a person ends their access everywhere at once.
For security and IT
- Outgoing connections only. No port forwarding.
- Extra sign-in check before every remote session.
- Each Edge proves itself with its own certificate.
- Encryption keys are made on the PC and never leave it.
Stop driving to site for a five-minute fix.
- Faster fixes
- The engineer who knows the machine is on it in minutes.
- Your tools
- Vendor software, web HMIs and remote desktop work as normal.
- Local support
- Installed and supported by our own team in South Africa.
- Equipment interfaces
- Modbus RTU and Modbus TCP to PLCs, meters, drives and controllers
- Internet connection
- Cellular or the site network
- Direction
- Outgoing only from site; no inbound ports or port forwarding
- Tunnel
- Secure VPN, encrypted end to end
- Windows app
- Windows 10 or 11, 64-bit; MSI installer; no separate VPN client required
- Access control
- Administrator and User roles
